Program Management - The Customer Service Role
This book maps out the evolution of perception of program expectations and identifies the 5 most likely locations for misunderstandings to emerge.
The Program Manager can anticipate and mitigate at the earliest possible time.
3 Essential Elements in Manufacturing
I've put together a short FREE lesson on how to replace:
Doing whatever it takes to make the numbers" and reliance on workarounds created by heroes based on tribal knowledge
...with...
Immediate follow up to understand and eliminate yesterday's problems with a well defined process.
Enter your email address below to receive a FREE 10-minute introduction to the 3 essential elements of a Driving Daily Improvement process.
Launch Readiness Assessment Guide
This New Model Development - Launch Readiness Assessment provides a high-level look at the mindset to investigate to see if your red/yellow/green charts are camouflaging issues.
The guide provides a summary of:
1) A quick discovery process
2) Plan credibility assessment
3) Drill down directions if weakness is found
Maintaining Operations Cheat Sheet
A list of processes for Operations to sustain performance and reinforce the improvement process.
Ideas from David Mann's Creating a Lean Culture