The Messy Business of Progress
Progress in business can be compared to applying sandpaper to wood in carpentry. Sanding wood has the effect of transforming something very rough into something elegant and precise. From a distance, it is a beautiful process. However, from the perspective of a grain of sand on the sandpaper, sanding is a very violent and turbulent process. It hurts to be the grain of sand. Similarly, business transformation is beautiful to witness from a distance, but at the working level the process can be turbulent and include constructive tension or conflict.