Program Management - The Customer Service Role

SKU: 004
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This book maps out the evolution of perception of program expectations and identifies the 5 most likely locations for misunderstandings to emerge.


The Program Manager can anticipate and mitigate at the earliest possible time.

Product/Project/Department Turnaround; Risk Management; Program Management; Project Management; PMP; PMO; Critical Path; Product Launch; Cross-functional Team Leadership; Product Development; Engineering; Budgeting; Problem Solving; Root Cause Analysis; Operations Benchmarking; Supplier Quality; Quality Management; P&L Responsibility; Purchasing; Procurement; Negotiating; Purchasing Management; Margin Enhancement; New Business Development; Sales; Customer Acquisition; Director; VP; Executive